![]() ![]() How can gamers get their refunds? The FTC has said it will provide updates on its website (at ftc.gov/fortnite) and send email notices to customers who believe they are eligible for a refund payment. The previous record for violation of the Children’s Online Privacy Protection Act was paid by Google when the company ponied up $170 million in 2019 over accusations that it was illegally harvesting data children’s data from Youtube and then using it to target them with ads. ![]() Both totals are record penalties for their respective infractions. In the complaint, the FTC says that Epic even threatened that users would be banned for life if they disputed any future charges with their credit card companies after requesting a refund. The FTC further accused Epic of intentionally obscuring purchase cancel and refund features to make them harder to access and use. ![]() The accusation also claims that parents faced unreasonably difficult requirements to have their children’s data removed, and in some cases, Epic didn’t honor requests made by parents to have that data deleted.Īnd the other case? The other $245 million will be refunded to customers who were victimized by Epic’s alleged manipulative marketing practices which included counterintuitive, inconsistent, and confusing user interfaces that led gamers to make unwanted purchases. The company is also alleged to have enabled real-time voice chat by default, matching young players with strangers which led to bullying, threats, harassment, and exposure to dangerous and psychologically traumatizing issues. The company will pay $275 million to settle accusations that it violated the Children’s Online Privacy Protection Act when it collected personal information from Fortnite players under the age of 13 that didn’t have verifiable consent from a parent or guardian. What is Epic accused of? The $520 million actually comes from two separate cases. It's certainly not very professional, and it's also not accurate.Video game developer Epic Games has agreed to a $520 million settlement to resolve Federal Trade Commission (FTC) accusations that its online shooter Fortnite violated privacy protections for children and used manipulative market practices to trick gamers into making unwanted purchases. Not only does it go against the "customer is always right" policy most places have adopted, but the tone isn't great either. Of course, this isn't the greatest customer service. Not even a cancel purchase button? My controller does not have any issues with stuck buttons or double pressing when not intended. At least have a confirm button or something. I apologize for any confusion this may have caused, and hope that I have cleared this up for you." This new shop is a joke, was checking out some items and it literally auto purchased this faceplate I will never use. ![]() As per our EULA, which you agreed to, all purchases are final and will not be refunded. Again, whether accidental or not, you made this input and purchased the item. Items cannot be bought automatically by the system, they always require input from the player. This is not a 'known issue' because it is not an issue. Whether it was intentional or not, this is still the case. " You have stated that this is a 'bugged purchase' and a 'known issue.' Neither of these things is the case. "Please let me correct something from your response, reads the customer support email. ![]()
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